Corrective services nsw complaints ombudsman. Our four strategic outcomes.

Corrective services nsw complaints ombudsman There are complaints we can’t help you with. Aboriginal Services. au Fact Sheet: Avenues for Inmate Inquiries and Complaints . 3 Monitoring progress 54 APPENDIX 1 - Interstate perspectives on corrections complaint handling 55 relevant information about detrimental action, by referring them to the agency’s PID policy, the Ombudsman’s guidelines and the PID Act, and details of any available employee assistance programs. Planning and Environment. In correctional centres, inmates should raise Brush Farm Corrective Services Academy. The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. The NSW Ombudsman has today released the 4th edition of its Effective Complaint Management Guidelines, a comprehensive guide designed to support NSW public sector agencies, including local councils and community service providers, to strengthen their complaint management NSW Ombudsman; NDIS Quality and Safeguards Commission; Education. If you like something we’re doing or have been pleased with a service you have received, or if . Media Release . 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Oct 30, 2024 · NSW Ombudsman releases latest edition of the Effective Complaint Management Guidelines to enhance public service delivery. The NSW Ombudsman makes complaint management resources available for use by the community and NSW Government agencies, such as: smart complaining information sheet; effective complaint handling guidelines; complaint management resources for agencies. We may also ask the agency or service provider for more information about your complaint to help us decide whether to take further action. We handle complaints about NSW government agencies, local councils and community services funded by the NSW government. Inmate complaints: In its current form, the 2012 Bill does not give the Gary worked at the NSW Ombudsman for 16 years in investigation, community services and complaint-handling management roles. 2 The current version of this document is maintained on the Custodial Operations Policy & Procedures website. The Feb 26, 2024 · Taking the complaints further. Investigating Complaints – A manual for Investigators, NSW Ombudsman, June 2004 . Don Sword Correctional Centre: Meeting the Challenges A special report to Parliament under section 31 of the Ombudsman Act 1974 October 2011 NSW Ombudsman Level 24, 580 George Street Sydney NSW 2000 General inquiries: 02 9286 1000 Facsimile: 02 9283 2911 Toll free (outside Sydney metro): 1800 451 524 Tel. NSW Government Complaint Handling Reference Group – Terms of Reference (Revised August 2016) The Complaint Handler’s Toolkit (2nd ed), NSW Ombudsman, June 2004. This may include writing to the What you want to complain about. sets out our vision, outcomes, and values. We recognise correctional officers work in difficult circumstances and can be required to deal with 5. We sometimes refer to these as informal contacts. The NSW Ombudsman handles complaints about unfair treatment by NSW government agencies and local councils, and NSW Government funded community service providers. Your feedback is important to Corrective Services . The following complaints handling guidance is drawn from the NSW Ombudsman’s Effective Complaint Handling Guidelines. Other. Page 3 of 7 Table of contents 1 Inmate complaints to the Ombudsman 4 1. The public can also make complaints about the Department of Corrective Services to other government agencies: Ombudsman of Western Australia For reviews of our administrative actions. Fair Work Ombudsman (Private sector) NSW Industrial Relations Commission (Public sector) Energy and water bills. NSW Government Complaint Handling Reference Group – Terms of Reference (Revised August 2016) If you make a complaint to us about someone we don’t oversight, we will tell you who can help. 6 Inmate complaints to the Ombudsman - version 1. NSW Ombudsman; Australian Federal Police. 1. All other complaints To make a complaint or provide feedback on any other matter relating to DCJ, please submit your feedback using the Your Feedback widget on this page. 3 Procedures for telephone complaints 5 or complaint to an external agency such as the NSW Ombudsman. management or Corrective Services NSW. Following consideration of submissions made by Serco and Corrective Services NSW (CSNSW) in response to a statement of provisional findings and recommendations, and a consultation with the Minister on 8 August as required by the Ombudsman Act, we issued a final report of investigation, in management or Corrective Services NSW. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Aug 21, 2024 · 1 See NSW Ombudsman, Formal investigations – Summary report 2022-2023 (30 October 2023), 12-13; NSW Ombudsman, Casebook July 2024 (30 July 2024) 38-39; and NSW Ombudsman, Investigation into response to incident at Clarence Correctional Centre (21 August 2024). We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Page 2 of 6 Scope . Learn more about the types of complaints we handle If you are not satisfied with how Corrective Services has responded to your complaint you can refer it to the NSW Ombudsman. Between 1995 and 2003 the OVP was the responsibility of the Inspector General of Corrective Services. Mandatory Disease Testing Information to support agencies/individuals in the exercise of functions under the Mandatory Disease Testing Act 2021 Job posting: 13 Dec 2024 - Closing date: 10 Jan 2025. NSW Ombudsman (Public education services) NSW Education Standards Authority (Private education services) Employment. Page 4 of 8 1 Corrective services support line 1. For example: 9. 7 Corrective Services Support Line Management of Public Correctional Centres Service Specifications Outcome Decency and Respect Policy Summary Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints and have them dealt with in a fair, timely and effective manner. Aug 21, 2024 · Media Release 21 August 2024 - NSW Ombudsman’s special report Investigation into inmate discipline in NSW correctional centres, tabled in Parliament today 1/2 . Generally, the CSSL will only deal with inmate inquiries and complaints if inmates have attempted to resolve the matter locally with the Functional Manager (FM) at the correctional centre. Frequently Asked Questions; Employment Enq uiries; General Enquiries (email) Complaints (email) If your matter is urgent, please contact the main Corrective Services switchboard on (02) 8346 1333. Full-Time. For complaints about Corrective Services, please contact Corrective Services. Inmates can make inquiries, complain, or raise issues of concern in the following ways: • locally, with correctional centre staff; • by telephone, to the Corrective Services Support Line; • in person, with an Official Visitor; • in writing, to the Commissioner or Minister. Corrective Services Justice Corrective Services FEEDBACK & COMPLAINTS. NSW Ombudsman website: www. au 9. au In addition, the Council's secretariat deals daily with enquiries from correctional centres, the Minister's office, Corrective Services executive, Ombudsman, Corrections Intelligence Group, Official Visitors, Community Corrections Officers, the legal profession and also inmates and their families. Fact sheet 11. The Ombudsman investigated strip searches of 3 young people conducted by Corrective Services NSW officers, who had been called in by Youth Justice NSW to deal with a disturbance at the centre. 3 Procedures for telephone complaints 5 We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. Corrective Services NSW (CSNSW) continue to monitor COVID-19 risks in the community and adjust operations accordingly. Customer Services and Call Centre | Call Centre Services Sydney Region / Sydney - Greater West. To make a complaint about the way we handled your complaint or to request to review a decision, see Complaints about the NSW Ombudsman. Correctional centres For complaints about Corrective Services, please contact Corrective Services. Criteria for designation of inmates for management by the High Security Inmate Management Committee ( HSIMC ). 3 Procedures for telephone complaints 5 NSW Ombudsman. or complaint to an external agency such as the NSW Ombudsman. au Fact Sheet: Avenues for Inmate Inquiries and Complaints May 13, 2022 · The Ombudsman’s recommendations were made in a June 2021 special report, Strip searches conducted after an incident at Frank Baxter Youth Justice Centre. example, psychology services are managed and delivered by Corrective Services NSW, while psychiatry services are managed and delivered by Justice Health. Jul 5, 2023 · Operational protocols for determining security classification of inmates in Corrective Services NSW custody, classification and placement reviews, and approvals of changes of placement of inmates. au • NSW Government departments and other NSW public sector agencies • NSW local government authorities • Community service providers funded by NSW Government departments • Corrective Services, including private prisons Casebook July 6761: Investigations and complaint-handling case studies NSW Ombudsman Page 6 The NSW Ombudsman The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. NSW Ombudsman | Investigation into inmate discipline in NSW correctional centres Page 2 . We listen and learn from the knowle The Corrective Services Support Line (CSSL) is a telephone service for inmates to raise inquiries or complaints. Don Sword Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Prisons and Security | Correctional Officer 9. This may include writing to the The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. How can complaints be made? Complaints can be made in person, by phone, by email or in writing. The NSW Ombudsman makes complaint management resources available for use by the community and NSW Government, such as: smart complaining information sheet; effective complaint handling guidelines; complaint management resources for agencies. Our four strategic outcomes. Consider also asking the following questions to assist in identifying risks of detrimental action: Human Services | Social Housing Sydney Region / Sydney - East Sydney Region / Sydney - South. au Fact Sheet: Avenues for Inmate Inquiries and Complaints 9. The inmate disciplinary system deals with inmates who are alleged to have committed a ‘correctional centre offence’ while in custody. NSW, whether it is a compliment, a suggestion, or a complaint. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. you have an idea about how we Amendments to section 37 of the Ombudsman Act 1974, proclaimed in 1995, created an indictable offence for a person “who uses, causes, inflicts or procures any violence, punishment, damage, loss or disadvantage to any person for or on account of (a) his or her making a complaint to the Ombudsman, or (b) his or her assisting the Ombudsman, or Casebook July 6761: Investigations and complaint-handling case studies NSW Ombudsman Page 6 The NSW Ombudsman The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. Effective Complaint Handling, NSW Ombudsman, December 2010 . Aug 21, 2012 · (2) The Ombudsman may at any time furnish to the Inspector information obtained by the Ombudsman in discharging functions under the Ombudsman Act 1974 or any other Act if the Ombudsman is of the opinion that the information relates to a custodial centre or a custodial service that could be the subject of the exercise of the functions of the For complaints about Corrective Services, please contact Corrective Services. Inmates must be provided with access to the CSSL and receive information regarding the functions of the service. au nswombo@ombo. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Effective Complaint Handling, NSW Ombudsman, December 2010 . We strive to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly. Learn more about the types of complaints we handle For complaints about Corrective Services, please contact Corrective Services. NSW Government Complaint Handling Reference Group – Terms of Reference (Revised August 2016) 9. NSW Government Complaint Handling Reference Group – Terms of Reference (Revised August 2016) The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. Gary worked at the NSW Ombudsman for 16 years in investigation, community services and complaint-handling management roles. Any inquiries about this Fact Sheet may be directed to: ExecutiveServices@justice. For more information, see Making a complaint on the NSW Ombudsman Demographics. Agencies are encouraged to review the extensive guidance material, including factsheets and model complaints policy, available on the NSW Ombudsman’s website to develop their complaints management processes. ombo. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. nsw Health Care Complaints Commission. are: 1. 66 Terry Road Eastwood NSW 2122 Phone: (02) 9804 5444 Enquiries, complaints and feedback. The current NSW Ombudsman is Paul Miller PSM, appointed in May 2021 for a 7-year term. We listen and learn from the knowle Jul 16, 2024 · The Service NSW Complaints Handling Guide and Procedures provide information and step-by-step actions for our employees to take when receiving a customer complaint at Service NSW. NSW Government Complaint Handling Reference Group – Terms of Reference (Revised August 2016) Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). ombudsman. Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Nov 25, 2024 · NSW Ombudsman manages complaints about most NSW government agencies, local councils and community service providers. These improvements, as well as the remorse shown by Corrective Services NSW through its early guilty plea, were taken as mitigating factors by the court. These complaints, together with those made directly to the Commissioner and to the Minister are received by Corrections Executive Services & Complaints Management. NSW Corrective Services; private correctional centres (such as Junee, Parklea and Clarence) Common complaints include: not being treated properly or fairly; unreasonable decisions, for example, restricted visits or contact with family and friends; delays in receiving services or information See full list on correctiveservices. Over the last three years this office has done considerable work about how uses of force are managed by CSNSW. Current status. Planning, Housing and Infrastructure NSW Rural Fire Service. Telephone: 9220 7555; Web: www. An inmate should be provided with information regarding access and the process for resolving requests and complaints with the Ombudsman. We listen and learn from the knowle NSW youth justice detention system – Role of the NSW Ombudsman Page 2 OFFICIAL OFFICIAL Visits and complaint -handling A central function of the NSW Ombudsman is to receive complaints about the conduct of NSW public authorities, to promote resolution through inquiries, conciliation, referral and provision of information and comments. Energy and Water Ombudsman NSW (EWON) is the government-approved dispute resolution scheme for NSW electricity and gas customers, and some water customers. 4 Amendment of Community Services (Complaints, Appeals and Monitoring) Act 1993 No 2 The Community Services (Complaints, Appeals and Monitoring) Act 1993 is amended as set out in Schedule 2. Overview Correctional officers are authorised to use force against inmates in certain circumstances. au Fact Sheet: Avenues for Inmate Inquiries and Complaints The Complaint Handler’s Toolkit (2nd ed), NSW Ombudsman, June 2004. Responding to and managing complaints effectively contributes to improved outcomes. 1 Correctional officer training and induction 52 6. If we refer your complaint to the agency, we will find the best person to handle your complaint, so you don’t have to start the complaints process again. au For complaints about Corrective Services, please contact Corrective Services. The NSW Ombudsman also runs a phone service where you can talk to their impartial staff for free. When collecting information, we take reasonable steps to ensure (i) we do not collect more than we need (ii) what we collect is accurate and relevant to our NSW Ombudsman functions; and we do not unreasonably intrude into your personal affairs. Introduction. . 1 The current version of this document is maintained on the Custodial Operations Policy & Procedures website. au or (02) 9286 1000. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Ombudsman You can complain to the NSW Ombudsman about: 1800 451 524 www. Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). Aug 21, 2024 · Following complaints made to the Ombudsman by some of those inmates, the NSW Ombudsman investigated further and found that procedural requirements designed to ensure a fair inquiry had not been followed, and that inmates were found guilty despite relevant evidence (including CCTV footage) not supporting such findings. CSNSW continues to safely resume key services, implementing a number of recovery measures. on behalf of Corrective Services NSW or Juvenile Justice, but does not include any function of, or service provided by, the NSW Police Force, the Serious Offenders Review Council, the Serious Young Offenders Review Panel or the State Parole Authority. NSW Government agencies including: NSW corrective services (including privately managed facilities) and youth justice Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Planning, Housing and Infrastructure Corrective Services NSW. 4 Assurance and inspection standards in SA correctional services 49 6. Complaints to us are resolved effectively and individuals are satisfied with Effective Complaint Handling, NSW Ombudsman, December 2010 . 2 Procedures for written complaints 4 1. Disclosure of health information outside at Corrective Services NSW, 20 Lee Street, SYDNEY NSW 2000 (GPO Aug 21, 2024 · The report follows an investigation by the NSW Ombudsman involving a systemic examination of how inmate discipline is managed across all correctional centres. nsw. Health Care Complaints Commission. au Job posting: 06 Dec 2024 - Closing date: 03 Jan 2025. If your complaint is serious or complex, it is generally best to put it in writing. 3 Procedures for telephone complaints 5 Effective Complaint Handling, NSW Ombudsman, December 2010 . We aim to resolve most complaints informally. Ombudsman Act 1974. Complaints may be made anonymously. All inmate inquiries or complaints that are referred from the CSSL to the correctional centre must be actioned and Following consideration of submissions made by Serco and Corrective Services NSW (CSNSW) in response to a statement of provisional findings and recommendations, and a consultation with the Minister on 8 August as required by the Ombudsman Act, we issued a final report of investigation, in or complaint to an external agency such as the NSW Ombudsman. Senior Service Integration Manager Location – Junee Correctional Centre Employment type – Ongoing Opportunity – Full Time Salary – Clerk Grade 11/1 Facebook Twitter The CSSL Team Leader will ensure that the CSSL service is being implemented correctly within correctional and transitional centres in NSW. Client Service Officer Sydney, South Eastern Sydney & Northern Sydney District Homes NSW * Base Salary range $74,803 - $86,539, plus superannuation The Ombudsman Act 1974 is amended as set out in Schedule 1. It follows a comprehensive review of the Department of Communities and Justice (DCJ) system for handing complaints from, or concerning Aboriginal children in the child protection system. NSW Ombudsman. dcj. Who you should complaint to. 2006, which may in turn affect the Supreme Court’s determinations in regard to extended supervision orders or continuing detention orders. 1 Policy 4 1. A complaint is any contact we received on which we took specific investigative action – this is usually contacting the Governor or other senior officer at the centre, or an appropriate area of Corrective Services NSW. Our Strategic Plan 2020–25 sets out our vision, outcomes and values. wa. The Ombudsman also oversees and monitors the investigation of child abuse allegations against employees of certain or complaint to an external agency such as the NSW Ombudsman. The NSW Ombudsman handles complaints about unfair treatment by NSW government agencies and local councils, and NSW Government funded community service providers. au ; Corruption and Crime Commission of Western Australia Effective Complaint Handling, NSW Ombudsman, December 2010 . The NSW Ombudsman is an independent integrity . We listen and learn from the knowle the information an agency should report to the Ombudsman about arrangements it enters into to have other agencies and entities undertake their functions under the PID Act; the information an agency should report to the NSW Ombudsman about detrimental action offences and, when agency reporting and notifications should be made to the NSW Ombudsman. Following the discontinuation of that role in CSNSW, the NSW Ombudsman set up a specialist team to deal with Dec 10, 2024 · The NSW Ombudsman has today released the 4th edition of its Effective Complaint Management Guidelines, a comprehensive guide designed to support NSW public sector agencies, including local councils and community service providers, to strengthen their complaint management processes, and enhance accountability, and customer satisfaction. agency. Commonwealth Ombudsman; Banks and financial services 9. Complaints to us are resolved effectively and individuals are satisfied with Dec 20, 2024 · After the ambush, Corrective Services NSW implemented some additional safety protocols, including for the secure storage of hazardous chemicals and prison contraband like hand-made weapons. The NSW Ombudsman has decided to commence an investigation, under section 13 (Decision for investigation) of the Ombudsman Act 1974 (NSW) (Ombudsman Act) into certain conduct of the following public authorities: Service NSW, Department of Customer Service (including Revenue NSW), NSW Treasury. NSW Ombudsman’s special report Investigation into inmate discipline in NSW correctional centres, tabled in Parliament today Ombudsman or other complaint handling bodies. Page 3 of 6 Table of contents 1 Inmate complaints to the Ombudsman 4 1. 3 Procedures for telephone complaints 5 Nov 13, 2024 · I thank the Public Service Association, the Inspector of Custodial Services, the NSW Ombudsman, Legal Aid NSW, the New South Wales Bar Association, the Law Society of New South Wales, Domestic Violence NSW and all stakeholders who contributed to the statutory review of the ICS Act. This section applies to all correctional centres and other facilities administered by or . CSNSW is committed to the regular review and analysis of complaints to identify systemic issues and to continuously improve policy and service delivery. Jul 2, 2024 · Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. Energy and Water Ombudsman NSW; Goods and services Contractors, subcontractors and volunteers who are engaged to deliver services on behalf of the agency or to exercise the functions1 of that agency if they themselves deliver those services or exercise those functions. Issues relating to dietary needs are also managed by Corrective Services NSW, but our clients are often unaware of these distinctions and frequently make complaints to nursing staff in the hope To give us feedback, contact us on info@ombo. See list of complaints we can handle. Complaints to us are resolved effectively and individuals are satisfied with The NSW Ombudsman is an independent integrity agency. Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. 3 Procedures for telephone complaints 5 Mar 18, 2024 · To ensure Service NSW handles complaints fairly, efficiently and effectively, NSW Ombudsman* Level 24, 580 George Street Sydney NSW 2000 Phone: (02) 9286 1000 NSW public authorities: Ombudsman NSW handles complaints about NSW public authorities and officials including government departments, statutory authorities, public servants, police, corrective services and local councils. 7 CSNSW managed the OVP. 6 Inmate Complaints to the Ombudsman Management of Public Correctional Centres Service Specifications Outcome Decency and Respect Policy Summary Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). Gary now specialises in the design and delivery of complaint-handling and investigations curriculum. Senior Service Client Officer Strategy & Governance – Corrective Services Support Line Location: Parramatta Position Type: Ongoing Permanent, Full- NSW Ombudsman Chapter 1. The table below outlines roles and responsibilities and the way the responsibility is implemented in the context of managing and handling complaints. on behalf of CSNSW, and all CSNSW employees. 3 Procedures for telephone complaints 5 Casebook July 6761: Investigations and complaint-handling case studies NSW Ombudsman Page 6 The NSW Ombudsman The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. icare. The COVID-19 variants present a number of challenges for corrections which we are actively addressing. Inmates can make inquiries, complain, or raise issues of concern inthefollowingways: x locally, with correctional centre staff; x by telephone, to the Corrective Services Support Line; x in person, with an Official Visitor; x in writing, to the Commissioner or Minister. In 2021, he received an Order of Australia Medal for services to ethnic and cultural communities. They will now report directly to the Minister for Corrective Services. NSW youth justice detention system – Role of the NSW Ombudsman Page 2 OFFICIAL OFFICIAL Visits and complaint -handling A central function of the NSW Ombudsman is to receive complaints about the conduct of NSW public authorities, to promote resolution through inquiries, conciliation, referral and provision of information and comments. For more information, see Feedback and complaints on the Corrective Services NSW website. Examples will include: a volunteer rural fire fighter who is an officer of the NSW Rural Fire Service Oct 22, 2024 · NSW Ombudsman investigation – Agency conduct in response to legal advice. Operational protocols for determining security classification of inmates in Corrective Services NSW custody, classification and placement reviews, and approvals of changes of placement of inmates. Title: Complaints about other public sector agencies factsheet Author: pearshop Subject: Factsheet about making complaints about other public sector agencies, and the role of the NSW Ombudsman. Sep 7, 2023 · Mr Watt v State of New South Wales (Corrective Services NSW) [2023] AusHRC 149 Inquiry into complaints made by Mr Adam Watt that certain acts and practices during his detention in NSW correctional centres were inconsistent with or contrary to his human rights Australian Human Rights Commission 2023 Under Part 5A of the Community Services (Complaints, Reviews and Monitoring) Act 1993, the NSW Ombudsman convenes and supports the NSW Child Death Review Team (CDRT). Our Strategic Plan 2020-25. 2 Education, training and work in prisons 53 6. 9. Corrective Services: Complaints can be made directly to Corrective Services. typewriter (TTY): 02 9264 8050 Web: www. Prisons and Security | Correctional Officer Contact the NSW Ombudsman if you have a complaint against council or NSW State Government Departments. We collect this information for demographic purposes only and this will not affect how we will deal with your complaint. SYSTEMS IMPROVEMENTS RELEVANT TO COMPLAINT HANDLING 51 6. Feb 18, 2024 · Community Services (Complaints, Reviews and Monitoring) Act 1993 No 2 [NSW] Current version for 1 October 2023 to date (accessed 1 August 2024 at 8:32) Page 8 of 46 (i) any other Act relating to the provision of community services that is prescribed by 9. The Complaint Handler’s Toolkit (2nd ed), NSW Ombudsman, June 2004. 21 August 2024 . gov. If you are unhappy with the outcome of your complaint, you can make a further complaint to the NSW Ombudsman. May 11, 2023 · We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. address enquiries with an individual who is independent of Corrective Services NSW (CSNSW). How to make a complaint Follow our step-by-step process for making a complaint about a NSW Government agency that we oversight, a NSW local council or a NSW Government funded The state government will establish a new standalone agency known as Corrective Services NSW in response to the damning findings of the Astill Special Commission of Inquiry. Some conduct that would constitute a correctional centre offence may also constitute a criminal 9. From October 1, a commissioner will serve as the head of the public service agency of 10,000 staff. Complaints we can help you with. The NSW Ombudsman manages complaints relating to unfair treatment by NSW Government agencies, local councils, or NSW Government funded community service providers. Oct 30, 2024 · This special report was completed as part of the NSW Ombudsman's community services complaint system review function. 7 Corrective services support line - version 1. yuojxub syznctt dcduc oczfrt eza jktxbq vcyb lrlos infkllw ilqvm